Privacy Policy | Illumination Pros

Last updated: June 9, 2026

Illumination Pros ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

1. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier.
Contact Data includes email address, telephone numbers, and project location addresses.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products, and services.

2. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services, request consulting, or contact us.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Live chat. When you use the live chat widget on our website, any information you submit (such as your name, email address, and the content of your messages) is collected and processed by Zoho Sales IQ on our behalf. Zoho may also automatically collect Technical Data such as your IP address, browser type, and pages visited during your session.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you (such as providing software access or consulting services).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.

4. Third-Party Services

Our website uses the following third-party service that may collect and process your personal data independently under their own privacy policies:

Zoho Sales IQ (Live Chat). We use Zoho Sales IQ to provide a live chat widget on our website. When you interact with the chat widget, Zoho may collect your name, email address, chat transcripts, IP address, device and browser information, pages visited, and time spent on our site. Zoho uses cookies to identify returning visitors and maintain chat sessions. Data collected through Zoho Sales IQ is processed and stored by Zoho Corporation pursuant to their privacy policy, which you can review at zoho.com/privacy.html. By using the chat widget, you consent to this data being processed by Zoho.

5. Cookies

Our website uses cookies and similar tracking technologies. In addition to any cookies we set directly, the following third-party cookies may be placed on your device:

Zoho Sales IQ cookies — used to maintain your live chat session, recognize you as a returning visitor, and analyze how you interact with the chat widget.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may prevent some features of our website from functioning properly, including the live chat widget.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us via our Contact Page.